Order FAQ

• I never received an Order Confirmation email; was my order placed?
• The U.S. Postal Service site does not provide any tracking information; is my order on its way?
• My order was "Partially Shipped"; will I be charged for shipping the additional packages?
• What is your Return Policy?
• My order was cancelled; do I need to do anything?
• How can I contact you to get more information about something?

Q.  I never received an Order Confirmation email; was my order placed?
A.  Good question. If your order was submitted, an email was sent. It may have been sent to your Bulk Mail or Spam folder -- that's a good, first place to look. If it's not there, it is possible an incorrect email address was submitted. Try logging into your account and double-check your email address. If it was correct, it is possible the order was not completely finished. Log into your account and look in Order History. If it's there, the order was placed and we are busy processing it; if not, return to the Checkout process and complete the order. The last page will say "Order Submitted".

Q.  The U.S. Postal Service site does not provide any tracking information; is my order on its way?
A.  Yes it is! While the Postal Service's Priority Mail is faster and cheaper than other carriers, the downside is that there is no in-transit tracking of your package. The system is updated when your label is created, and again when delivered (usually in 2-3 days even for cross-country shipments). If you have not received your package in 3-4 days after you received your Shipment Notification email, feel free to contact us to look into the delay. Otherwise, sit tight and your mail carrier may have it in his bag the next day.

Q.  My order was "Partially Shipped"; will I be charged for shipping the additional packages?
A.  Heck no. If the products you ordered offer Free Shipping (and most of our products do), then it is free shipping regardless of how many shipments. We often like to send out whatever we can when we have it so you don't think we've forgotten about you, and we want to get you your stuff as quickly as possible.

Q.  What is your Return Policy?
A.  Read all about it here.

Q.  My order was cancelled; do I need to do anything?
A.  No. Credit cards are not charged until your items ship. If the order is cancelled prior to shipment, you can verify that your order has been cancelled in your Order History. No further action is required.

Q.  How can I contact you to get more information about something?
A.  Visit our Contact Us page to see all the ways in which we can be reached (mail, email, & phone).