Before you contact us to check on your Order Status, please be sure to view your Order Details page first, as there may be notes about your order waiting for you.
If you have a question about an Exchange or Return, your answers are likely found at our Return Policy.
 | Email is the best way to correspond with On The Fly. It allows us to answer your question or concern as soon as we possibly can. All website inquiries should be directed to service[at]onthefly[dot]com Please replace the [at] and [dot] with the appropriate characters to make this email look like every other one you have used. (We know that this email looks funny -- that's so that spam bots don't steal our email address and sell it to nefarious companies.) |
 | As we say above, email is the best way to correspond with On The Fly. If you are calling to check on the status of your order, please be sure to view your Order Details page first, as there may be notes about your order waiting for you. If you are determined to reach us by phone, call us toll free at 866.880.8481. If you do not reach a customer service representative directly, feel free to leave a message. As we are on the West Coast, it is rare that someone will answer the phone prior to 9am PST or after 6pm PST although it has been known to happen. To preserve work-life balance, we work Monday-Friday. While we occasionally work on weekends (like anyone), they are not part of our normal operating hours. |
Visit our Downtown Stores
You can also shop our San Francisco stores located in the heart of the Financial District in One Embarcadero Center on the Street Level and Lobby Level. Please note that NOT everything on the website is available in the stores. If there is something specific you are looking for, it is best to call or email first so we can have the item(s) here for you when you visit. STORE HOURS Monday - Friday 10am - 6pm
|
On The Fly (415) 765-0993 |
 |
  |
 |
